PRIVACY POLICY

At Marrakech Hot Air Balloon Tours , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services or visit our website. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information that is necessary to provide you with a seamless booking experience and ensure your safety during our hot air balloon tours. The types of information we collect include:

• Personal Information :

  • Full name
  • Email address
  • Phone number
  • Address (if required for billing or special arrangements)
  • Date of birth (for age verification purposes, if applicable)
   

• Booking Details :

  • Flight date and time
  • Number of passengers (adults/children)
  • Special requests or accommodations
   

• Payment Information :

  • Payment method details (processed securely via Stripe or other trusted payment gateways)
   

• Other Information :

  • Any additional information you voluntarily provide, such as feedback or inquiries sent via email or phone.

2. How We Use Your Information

We use your personal information solely for the following purposes:

• To process and confirm your booking.
• To communicate important details about your flight, including pick-up times, weather updates, and any changes to your schedule.
• To provide customer support and respond to inquiries.
• To ensure the safety and security of all passengers during the flight.
• To send promotional offers, discounts, or newsletters (only if you opt-in to receive them).

3. Sharing Your Information

We respect your privacy and do not share, sell, or rent your personal information to third parties unless:

• It is necessary to process your booking (e.g., sharing your contact details with our trusted transportation partners for pick-up arrangements).
• Required by law or to comply with legal obligations.
• Needed to protect the rights, property, or safety of Marrakech Hot Air Balloon Tours, our passengers, or the public.

All third-party service providers we work with are obligated to maintain the confidentiality and security of your data.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Using secure servers and encryption technologies for data storage and transmission.
• Partnering with trusted payment processors like Stripe to handle sensitive financial information.
• Limiting access to your data to authorized personnel who require it to perform their duties.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and improve site functionality.
• Analyze traffic patterns and user behavior to optimize our services.
• Deliver targeted advertisements (if applicable).

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

6. Your Rights

As a user, you have the following rights regarding your personal data:

• Access : You can request a copy of the personal information we hold about you.
• Correction : You can request corrections to any inaccurate or incomplete data.
• Deletion : You can request the deletion of your personal information, subject to applicable laws.
• Opt-Out : You can unsubscribe from promotional emails or newsletters at any time by clicking the “Unsubscribe” link in the email.

To exercise any of these rights, please contact us using the information provided below.

7. Retention of Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

• Booking details are retained for up to 12 months for record-keeping and customer service purposes.
• Payment information is deleted after processing, except for transaction records required for accounting purposes.

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

• Email : contact@marrakechhotairballoontours.com
• Phone : +212 611 983 567
• Address : Marrakech

Thank you for trusting Marrakech Hot Air Balloon Tours with your personal information. We are committed to safeguarding your privacy and providing you with an exceptional experience.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.